Carrier Terms & Conditions

Red Kite Freight Solutions is committed to helping our carriers keep their wheels moving. Our carriers are part of the Red Kite family, and we want to ensure everybody in our family thrives. The well-being and success of our carriers is important to us, which is why we believe in full transparency in how we do business.

Full Terms & Conditions

Carrier is responsible for determining the best and safest route. Any directions given by Red Kite Freight Solutions (RKFS) or others are out of courtesy and may be inaccurate or out of date. Carrier is responsible for making sure shipments are of legal size, weight and safe for transport. Carrier must make sure the information on Bills of Lading and other shipping documents are accurate and complete.

As a matter of customer/shipper convenience, procedure or mistake, RKFS may inaccurately be named as the Carrier on Bills of Lading and other shipping documents. In such case, Carrier is responsible to cross out or otherwise remove RKFS’ name and replace it with theirs. Carrier is obligated to defend, indemnify and hold harmless RKFS from all liabilities or legal action as a result of its failure to do so.

Legal Hours of Service are to be respected and adhered to under any circumstances. Any loading/unloading dates and times are at the request of RKFS’s customers. RKFS has no control or influence over shipping and receiving hours. It is the Carriers obligation to inform RKFS if Legal Hours of Service will prevent any scheduled pickup/delivery date and time. RKFS will then work with all parties towards rescheduling whatever is necessary


RKFS will issue a Rate Confirmation to the Carrier that includes the shipper and consignee. In the event that the consignee information on the Bill of Lading is different than RKFS’ Rate Confirmation, Carrier should contact RKFS. However, the shipper and consignee information on RKFS’ Rate Confirmation shall take precedence.

Drivers are not to leave any shipper with less or different product, weight or piece count than what is specified on our Load Confirmation without our knowledge and consent. If the driver accepts the wrong product or leaves any of the cargo behind without our consent, Carrier is responsible for any and all remediation costs.

RKFS reserves the right to withhold or offset freight payment pending the resolution of any claim of loss or damage to cargo or property. Carriers Cargo Insurance coverage includes loss or damage that is in any way attributed to unlocked or unattended vehicles.